Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
wise-geyser is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit enquiry forms
- Organisation name and role where provided
- Details about your project requirements shared through our contact forms
- Email correspondence with our team
We also collect certain information automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver our environmental consulting services
- To send relevant communications about our services where you have consented
- To improve our website and user experience
- To comply with legal obligations
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data
- Contract: Where processing is necessary for the performance of a contract with you
- Legal obligation: Where processing is necessary for compliance with a legal obligation
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Service providers who assist with our operations (hosting, analytics)
- Professional advisers where necessary
- Regulatory authorities where required by law
Any third parties with whom we share data are required to maintain appropriate security measures.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions are retained for a period of three years unless you request earlier deletion.
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting, encrypted data transmission, and restricted access to personal information.
International Transfers
Your data may be processed by service providers located outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
wise-geyser
47 Greenfield Business Centre
Manchester M4 5JW
United Kingdom
Email: [email protected]