GDPR Compliance

Our commitment to data protection and your rights under GDPR.

Last updated: January 2024

Our Commitment

wise-geyser is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the protection of personal data seriously and have implemented measures to ensure we handle all personal information lawfully, fairly, and transparently.

Data Controller

wise-geyser acts as the data controller for personal information collected through our website and in the course of our business operations. This means we determine the purposes and means of processing personal data.

Our contact details for data protection matters:

wise-geyser
47 Greenfield Business Centre
Manchester M4 5JW
United Kingdom

Email: [email protected]

Lawful Basis for Processing

We only process personal data when we have a valid lawful basis to do so. The lawful bases we rely upon include:

  • Consent: Where you have freely given, specific, informed, and unambiguous consent to the processing of your personal data for specified purposes
  • Contractual necessity: Where processing is necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract
  • Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject
  • Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights

Your Data Subject Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will respond to your request within one month of receiving it.

Right to Rectification

You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of your data.

Right to Data Portability

You have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interests as our lawful basis. We will cease processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you. We do not currently use automated decision-making processes.

Exercising Your Rights

To exercise any of your data protection rights, please contact us using the details provided above. We will respond to your request within one month. In complex cases or where we receive numerous requests, we may extend this period by a further two months, in which case we will inform you accordingly.

We do not charge a fee for responding to data subject requests unless the request is manifestly unfounded or excessive.

Data Protection Measures

We have implemented appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting with encryption
  • Access controls limiting who can view personal data
  • Staff training on data protection principles
  • Regular review of our data processing activities
  • Data minimisation practices

Data Breach Procedures

We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and report to the Information Commissioner's Office as required.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement periodically. Any changes will be posted on this page with an updated revision date.